THG services
A real human picks up. Auto-routes to four Field Crew leads. We talk through what's down and get a crew out as soon as we can.
When a line goes down, you don’t want a ticket queue. You call, a real human picks up, and the call auto-routes to four Field Crew leads until one answers. We talk through what’s down and, depending on crew availability, get someone rolling to you as soon as we can. Downtime is the enemy; we treat it that way.
One number, and a real human picks it up. No ticket queue, no portal, no case number.
It auto-routes through four Field Crew leads until one of them answers.
What it was doing, what it is doing now, what changed. A lot of lines come back up on this call.
Depending on crew availability, we get a tech out to you as soon as we can. We tell you honestly what that looks like.
The line coming back up is the first half. Knowing why it went down is the half that keeps it up.
Discuss the items your project needs. Final scope is confirmed with your quote.
When a line is down you do not need a case number. You need somebody who has stood in front of this equipment to pick up the phone.
We do not staff a round-the-clock crew, so we do not sell you a dispatch window we would miss. We tell you on the call what we can actually do.
Every hour the line is down is product you are not making. We treat it that way, and we do not pad the job.
Service coverage
800-356-7591. A real human picks up, and the call auto-routes through four Field Crew leads until one of them answers.
No, and we will not tell you we do. We do not staff a round-the-clock call center or an on-call rotation. What we have is a number that a person answers and that routes to four Field Crew leads.
It depends on crew availability, and we will not quote you a window we cannot hold. Call us and we will tell you honestly what we can do and when.
Often, yes. We triage on the phone first. Plenty of lines come back up on that call without anybody driving anywhere.
Most common failures come out of our USA-made catalog and are in stock. Ignitors, flex hoses, gas lines, and controls are the usual suspects.
Share your drawing, equipment details or the issue on your line. We’ll review the scope with you.